We would like to introduce you to BonsAI, our AI-powered chatbot. The name BonsAI, same as our brand name Fintokei, comes from our connection with Japan and the idea of balance and growth, just like a bonsai tree. At the same time, we want to ensure full transparency: whenever you’re talking to BonsAI, you are communicating with an AI Chatbot, not a human agent. This way, customers who are used to a personal, human approach won’t be confused and will always know who they are chatting with.
What are the benefits?
Efficiency: BonsAI helps us resolve common questions faster, without waiting in line for an agent.
24/7 availability: Even outside our regular support hours, BonsAI can guide you, provide information, and assist with many issues.
Scalability: With BonsAI, we can help more customers at the same time, making our support more accessible.
Escalation to human agents: If BonsAI cannot fully resolve your inquiry, it will collect the necessary context escalate the case directly to our Support Team and inform you about the team availability.
Important note
BonsAI is trained on a wide range of resources, including our website, FAQs and trading e-books, so it can provide outstanding knowledge. However, since it is an AI-powered tool, it may occasionally give answers that are not 100% correct or accurate.
If you notice such behavior, we would greatly appreciate it if you could let us know by emailing us at [email protected].