Every trader at Fintokei is expected to maintain one verified profile under one identity. Each profile is intended for a single customer, and every customer must complete the Know Your Customer (KYC) verification process at some point.
Creating or managing multiple client profiles is strictly prohibited—even if your intention is harmless.
This includes opening additional profiles using:
• Different emails or telephone numbers
• Altered names
• Alternative payment methods
• VPNs or proxy servers to disguise location
We treat this as a serious violation of our platform integrity rules.
🚫 Why is this not allowed?
Allowing multiple accounts under the same individual (or group) creates risk for:
• Max allocation circumvention – bypassing the capital limits set per trader
• Strategy duplication or reverse hedging across accounts
• Unfair advantage in challenge retries, exploiting rule gaps or cheating at trading contests
• KYC evasion – using different identities or payment sources to avoid detection
It also interferes with our ability to evaluate individual performance fairly.
🔍 What happens if it’s detected?
If we identify multiple profiles linked to the same user:
• We may ask for additional ID verification or explanation
• We may suspend or terminate all connected profiles
• No refunds or payouts will be issued for breached accounts
✅ What is allowed?
• You can have multiple trading accounts under a single profile, as long as they’re purchased and managed properly
• You may hold accounts in different programs (e.g. StartTrader + ProTrader)
• You can increase your trading capital through our Loyalty Program - Capital Scaling Boost, without needing extra profiles
But:
📌 One trader = one MyFintokei profile. Always.
💬 Made a typo during registration?
No worries. If you entered something incorrectly in your name, address, phone number, or elsewhere during registration on Fintokei, please don’t create a new account. Just contact our support team and we’ll fix it for you.
Currently, there is no self-service option available for updating or correcting your registered name on your Fintokei account. For these changes, you must contact the Fintokei Support team via email. Make sure to include the necessary details, such as your account information and the requested update, to facilitate the process efficiently.
Even if you created more registrations by accident, please contact us immediately after you found out about this and we will try to resolve it.