If you are disqualified from the challenge, we may send you a discount coupon. If you receive an error when using that coupon, please check the following.

Coupons earned if you are disqualified from a challenge can only be used once. You cannot make multiple purchases with the same coupon code, so please make sure it has not already been used.

This coupon can only be used to purchase the same plan as the challenge for which you were disqualified. You may have selected a different plan and the error may have occurred.

When making a purchase, an error will occur if you are not logged into MyFintokei. Please make sure that you are logged in to MyFintokei.

If the error still occurs, please contact our support desk ([email protected]).