Once you complete your purchase and the product has been provided by accessing MyFintokei zone or placing the first trade on a demo account, the refund is no longer available. From that moment we are not obliged to make any refunds.
If you have not yet accessed MyFintokei or made a trade on your account, we will accept refunds within two weeks of your purchase, provided you have emailed us your request.
We will not accept a refund if you contact us via chat or contact form.