Please take a moment to read these instructions before you purchase a challenge by bank transfer
Recipient Bank Account
Please ensure you accurately copy the recipient bank details provided on this page. Transfer the exact amount from your personal bank account without making any changes. Always include the Reference ID shown on the payment page in your transfer. Please make sure the transaction is submitted as SEPA Transfer, SWIFT transfers are not supported. After completing the transfer, you may close this screen.
Sender’s Bank Account
The transfer must be made from your own bank account. If the account holder's name does not match the name registered with us, we will not be able to process your transaction.
Transfer Request Process
If you wish to continue using bank transfer payments in the future, please do not send funds directly to the same recipient account. Instead, create new payment details on our website or place an order on MyFintokei to generate new recipient payment details before making a new payment.
For multiple purchases of the same plan, a new request must be submitted each time via our website or the MyFintokei purchase page.
Transfers must be completed within 7 days of submitting a request. If the transfer is not made within this timeframe, the request will become invalid, and you will need to submit a new one.
Processing Time
For banks that support SEPA transactions, transfers are typically processed and reflected within 1-3 business days.
Transaction Fees
SEPA Bank transfers are free of charge.
If a refund is required, a processing fee of 25 EUR will be deducted from the refunded amount. Please keep this in mind when initiating transactions. If the refundable amount does not cover the processing fee, the refund will not be processed. A refund is only required in cases where the incoming payment is missing a Reference ID or when the amount does not exactly match the purchase price.